Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition you received it — unworn and unused, with tags on, in its original packaging. You’ll also need your receipt or proof of purchase.
To start a return, email us at happilyeverwestern@gmail.com with your order number and what you’d like to send back. If your return is accepted, we’ll send you instructions on how and where to ship it. Returns go to: 944 West 3000 South, Vernal, Utah 84078.
Items sent back to us without first requesting a return will not be accepted.
Return shipping
Return shipping is the customer’s responsibility. We don’t provide prepaid return labels, and original shipping charges are not refunded. We’d rather tell you that upfront than surprise you at the end.
If your order arrived damaged, defective or incorrect, that’s a different situation — see below. You won’t pay anything to put it right.
Damages and issues
Please inspect your order as soon as it arrives. If your item is defective, damaged or incorrect, email us within 7 days of delivery with a photo of the problem. We’ll evaluate it and make it right — replacement or refund, your choice. In most cases we won’t ask you to ship the item back at all, so there’s no cost to you. If we send a replacement, we cover that shipping.
Non-returnable items
A few things can’t be returned:
• Personalized items — anything customized with your name, initials, monogram, dates or a custom design you supplied
• Special orders — one-off pieces made to your specific request outside our normal catalog
• Final sale and clearance items — clearly marked as such on the product page
• Gift cards
To be clear: our standard watch bands, phone cases, card wallets, car coasters, air fresheners, tees and sweatshirts are all made to order, and they are fully returnable under the terms above. The exclusions apply only to items personalized specifically for you. If you’re unsure which applies to your order, just ask.
Exchanges
The fastest way to get what you want is to return the item you have and place a new order once your return is accepted.
European Union 14-day cooling-off period
If your order ships into the European Union, you have the right to cancel or return it within 14 days of receipt for any reason, without justification. Your item must be in the same condition you received it — unworn and unused, with tags, in its original packaging, with receipt or proof of purchase. You are responsible for the cost of returning the item to us.
Refunds
We’ll notify you once we’ve received and inspected your return and let you know whether the refund was approved. If approved, you’ll be refunded to your original payment method within 10 business days. Your bank or credit card company may take extra time to post it. If more than 15 business days have passed since we approved your return, email happilyeverwestern@gmail.com.
Questions
Email happilyeverwestern@gmail.com. We’re a small Utah shop and a real person reads every message.