Shipping & Returns

Shipping

Most of what we sell is made by hand in Vernal, Utah — watch bands, phone cases, card wallets, car coasters and air fresheners. Our tees and sweatshirts are printed to order by our US print partners and shipped straight to you.

Either way, please allow 5–7 business days for your order to be made and shipped. You'll get a tracking email the moment it goes out the door.

  • Free US shipping on orders over $75 (US destinations only)
  • Bundle and save — buy two, save 20%
  • Once your package is with the carrier, delivery usually takes another 2–5 business days
  • Our printed apparel ships internationally, with rates calculated by weight at checkout. Our free shipping offer applies to US orders only.
  • Our handmade items currently ship within the United States only — email us if you're outside the US and we'll see what we can work out.

Ordering for a birthday, rodeo or holiday? Email us at happilyeverwestern@gmail.com and we'll do our best to get it to you in time.

Returns

We want you to love what you ordered. You have 30 days from delivery to request a return.

To be eligible, your item must be:

  • In the same condition you received it — unworn and unused
  • With tags still on, in its original packaging
  • Accompanied by your receipt or proof of purchase

How to start a return

  1. Email happilyeverwestern@gmail.com with your order number and what you'd like to return.
  2. We'll reply with instructions on how and where to send it.
  3. Send it back to: 944 West 3000 South, Vernal, Utah 84078

Please don't ship anything back before requesting a return — we can't accept packages that arrive without one.

Return shipping is the customer's responsibility, and original shipping charges aren't refunded. We'd rather be upfront about that than surprise you later. If something arrived damaged or wrong, see below — that's on us, and we won't ask you to pay a thing.

Refunds

Once we receive and inspect your return we'll email you to confirm whether the refund was approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may take a few extra days to post it.

Damaged, defective or wrong item

Please check your order as soon as it arrives. If anything is damaged, defective or not what you ordered, email us within 7 days of delivery with a photo and we'll make it right — replacement or refund, your choice. In most cases we won't even ask you to ship it back, so there's no cost to you. If we do send a replacement, we cover the shipping.

Exchanges

The fastest way to get the size or design you want is to return the original item and place a new order once your return is accepted. Need a different size in a watch band? Email us and we'll help you get the right fit.

What we can't accept

  • Personalized items — anything customized with your name, initials, monogram, dates or a custom design you supplied
  • Special orders — one-off pieces made to your specific request outside our normal catalog
  • Final sale and clearance items — these are marked as such on the product page
  • Gift cards

To be clear: our standard watch bands, phone cases, card wallets, car coasters, air fresheners, tees and sweatshirts are all made to order but are fully returnable. The exclusions above apply only to items personalized for you specifically. If you're not sure which applies to your item, just ask — we're happy to help.

Questions?

Email happilyeverwestern@gmail.com. We're a small Utah shop and a real person reads every message.